A Message from Abbey

When I ask our clients what they look for in a vendor, their answer is always excellent customer service. As Customer Service Manager, I can honestly say that Collages.net has always made customer service the heart of our company.

This dedication is not only seen in our customer service team, but it is readily present throughout all of our departments. Our product development team is devoted to delivering quality products to exceed the expectations of our photographers and their clients. Our marketing team is constantly promoting our photographers through featuring their work throughout all of our marketing materials – from our website’s homepage to our direct mail campaigns to our tradeshow displays. Our information technology team is dedicated toward building the most user-friendly and well-designed ordering systems, enabling our clients to further streamline their post-event workflow. Our sales team is extremely committed toward providing our photographers with the latest product and service information – as well as tending to all questions and concerns.

And, of course, our customer service department is devoted to our customers. We constantly ask ourselves what can make our team even better. We are proud to say that our customer service department has met an 80% live answer call rate for the past 5 months, and we make every effort every day to answer even more calls.

At the same time, our customer consultants give our clients personal attention, catering toward each person’s specific needs. We are dedicated toward making sure our representatives are knowledgeable and able to answer your questions – as we hold training and review sessions on a reoccurring basis. And, when you have a technical issue, we are committed to resolving this in a timely manner, as we have IT representatives dedicated to solving technical issues. These are just a few of the many ways we strive try to meet and exceed our customers expectations each day. Always keeping this in mind has made our customer service department what it is today. We also recognize that our photographers want to find the information they need online, so we have built an extensive support center for both photographers and their clients. This center is filled with FAQs, online tutorials, and troubleshooting information.

With all of these resources, we still love to hear from our customers. Tell us how we are doing, or how we could do better. Please leave a comment below or email feedback to us at customerservice@collages.net. We are available from 8:30 AM – 8 PM EST Monday through Friday.

We look forward to hearing from you.

Abbey Saloiye